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FAQ

ORDER PROCESSING:

Please allow 1-2 business days to process your order. Expect an email to let your know when your order is on the way!

PICKUP 

Address: 23 Cantwell Crescent, Ajax ON L1Z2A5

Orders can be picked up daily, from 9am -5pm. An email will be sent when your order is ready for pickup.

 

DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10km of our shop. If the local delivery option does not show up during checkout, your order is not eligible. Orders placed before 12pm during business hours (Mon-Friday 9am-6pm) will be shipped on the next delivery window based on your location. When your order is ready for, you will receive an email with real-time tracking information.

TORONTO EAST, CENTRAL AND WEST DELIVERY

Orders are delivered weekly using our courier. Flat rate delivery fee starting at $10 applies to orders shipping to locations outside local region. We do not deliver outside of our service area. See delivery fees and dates below.

Shipping option                                       Delivery day                            Price

Local Delivery                                        Monday-Friday                      $Free

Toronto East                                            Friday                                       $12

Toronto Central                                      Wednesday                             $15

Toronto West                                           Monday                                   $20

 

REFUNDS, RETURNS AND EXCHANGES

All sales are final. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at hello@happypatty.ca

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