FAQ
ORDER PROCESSING:
Please allow 1-2 business days to process your order. Expect an email to let your know when your order is on the way!
PICKUP
Address: 23 Cantwell Crescent, Ajax ON L1Z2A5
Orders can be picked up daily, from 9am -5pm. An email will be sent when your order is ready for pickup.
DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10km of our shop. If the local delivery option does not show up during checkout, your order is not eligible. Orders placed before 12pm during business hours (Mon-Friday 9am-6pm) will be shipped on the next delivery window based on your location. When your order is ready for, you will receive an email with real-time tracking information.
TORONTO EAST, CENTRAL AND WEST DELIVERY
Orders are delivered weekly using our courier. Flat rate delivery fee starting at $10 applies to orders shipping to locations outside local region. We do not deliver outside of our service area. See delivery fees and dates below.
Shipping option Delivery day Price
Local Delivery Monday-Friday $Free
Toronto East Friday $12
Toronto Central Wednesday $15
Toronto West Monday $20
REFUNDS, RETURNS AND EXCHANGES
All sales are final. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at hello@happypatty.ca